Frequently Asked Questions (FAQ)

• About Reservations
• About consultation
• About inspection
• Other

About Reservations

*Please refer to the "Reservation" page for reservation methods.

QWhen do you start taking reservations for next year?

AThe reservation schedule will be published on the website around December. Reservation information will also be sent out on LINE, so please add us to your friends list. In addition, we also offer a "repeat reservation for next year" option, which allows you to make a reservation for the next year's checkup after your checkup. Please make use of this option.

QCan I reserve a gastrocamera every year?

AAs we have secured doctors for 2024 and 2025, anyone who has had a one-day or two-day checkup can switch to a gastroscopy. However, please note that there is a limit to the number of places available.

QCan anyone use the application form?

ARepeat customers who have previously visited our health checkup center can use the application form. New customers should apply by phone.

QI received an email saying that my application was received using the application form, but I haven't received a response yet.Do you have a reservation?

AIt takes about 10 days to reply to the reservation completion email, but depending on the number of applications, it may take longer than usual. If you do not hear from us after 2 weeks, please contact us by phone.When contacting us, please tell us that you are in the process of making an appointment for a health checkup and the reception number that is included in the reception completion email.

QI applied using the dedicated application form, but I would like to add optional examinations or change the schedule.

APlease use the “Medical Examination Reservation Details [Change/Cancel] Application Form”.This is a special form that can be used after the reservation date has been confirmed, so please check again if the reservation date has been confirmed.You can also change or cancel your reservation by phone.

QWhat is next year's repeat reservation?

AThose who have completed the examination for this year can make a reservation for the next year (for one-day checkup and brain checkup courses only).Please apply by using the dedicated application form (for repeaters only) or by telephone.

QRegarding repeat appointments for the next fiscal year, it is possible to make reservations in the order in which medical examinations are completed from April.

AWe have a reservation frame for the next year's repeat reservation, so it will not be difficult to make a reservation in the second half of the year.Please rest assured.

QCan I make an appointment for someone who has difficulty speaking Japanese?

AIn order to ensure the safety of examinations for examinees, the Health Examination Center has established the following standards for accepting patients who have difficulty in conducting examinations in Japanese.Thank you in advance for your understanding and cooperation.
●Regarding acceptance criteria for those who have difficulty speaking Japanese at our health checkup centerPlease confirm

QI would like to have a general health check (lifestyle disease prevention check), breast cancer screening, and cervical cancer screening. How do I apply using the application form?

APlease apply using the general medical examination application form, and check the breast cancer examination and cervical cancer examination in the optional examination questions in the form.If you would like to have a breast cancer screening or cervical cancer screening on a different day than the general medical examination, please apply using the "general medical examination application form" and "ladies' medical examination exclusive form" respectively.

QAren't general medical examinations (health examinations to prevent lifestyle-related diseases) eligible for repeat appointments for the following year?

AI'm sorry.We are not eligible for repeat reservations for the next year.

QIs it possible to request a ladies' floor for general health checkups (medical checkups to prevent lifestyle-related diseases)?

AGenerally, customers undergoing courses that do not involve a doctor's consultation are treated on the unisex floor, just like customers undergoing specialist checkups or regular health checkups. However, as a limited-time offer for 2024 only, in April, May, and March, female customers undergoing general health checkups will be treated on the ladies' floor. However, if the capacity is reached, you will be guided to the unisex floor.

QWhat courses are available to members of the National Health Insurance Association?

AIf you are a member of the Japan Health Insurance Association and are 35 years of age or older, you can have a general health checkup (health checkup to prevent lifestyle-related diseases). .　●To all members of the Japan Health Insurance AssociationPlease refer to the.Spouses are not eligible for the subsidy, but they can receive all courses at their own expense.

QThere are various insurers (insurance cards) that employees are enrolled in within the office, but I do not know the symbols and numbers.Can I apply using the application form?

AIn order to understand the status of subsidy usage, it is mandatory to enter insurance card information. Please confirm this before applying.

About consultation

QIs there a parking lot?

AThere is a designated parking lot. For details,●Transportation information for more information.

QCan I use the city's subsidy vouchers to receive breast cancer screening and cervical cancer screening?

A● Contract list for each municipality in Ibaraki PrefectureAfter confirming this, please bring your breast cancer/cervical cancer screening ticket on the day of your examination.If you cannot submit it at the reception on the day, you will have to pay for the examination.Please note that we cannot accept it even if you bring it at a later date.

QAre all the staff on the ladies' floor female?

AThe Ladies' Floor is an examination floor exclusively for women. In principle, female staff will be in charge, but for upper gastrointestinal X-ray examinations (barium), male technicians may be in charge. Examinations and interviews may also be conducted by male doctors. Depending on the course and optional examinations you choose, you may be guided to a unisex floor. Thank you for your understanding.

QI am not feeling well due to a cold, etc., can I still receive medical examinations?

ASome data may be erroneous.There is also a burden on the body, so please see a doctor when you are in good physical condition.We also accept schedule changes.
If you have no choice but to visit a doctor, please wear a mask.Please note that the test may be canceled if an infectious disease (influenza, tuberculosis, or other epidemic disease) is suspected, or at the discretion of the doctor.
● About measures against infectious diseases at our health checkup center

QWhen will I receive the documents related to the examination?

AWe will send you a set of documents about XNUMX weeks before the reservation date.

QCan I take medicine on the day of the examination?

AFollow your doctor's instructions.Detail is●To all patientsPlease refer to the "Guidelines for Medical Examinations" in the .

QCan people who have difficulty communicating in Japanese receive treatment?

AIn order to ensure the safety of patients, our Health Check Center has established the following standards for accepting people who have difficulty communicating in Japanese. We ask for your understanding and cooperation in advance.
●Regarding acceptance criteria for those who have difficulty speaking Japanese at our health checkup center

QPlease tell me about the handling of personal information.

APersonal information obtained from the medical questionnaires filled out by customers and oral information (interviews, medical examinations, etc.) will be included in the results reports, medical certificates, etc. issued by this medical examination center.In addition, if medical examinations, etc. are carried out outsourced by the business owner or medical insurer, we will notify the results by mailing the result report etc. to each of them according to the contract.
The results of non-statutory items and some optional examinations are listed in the results reports of various checkups, lifestyle-related disease prevention examinations, and other examinations at our health examination center.If an affiliated organization requests the sending of a result report, it will be assumed that the patient's consent has been obtained in advance regarding the purpose and method of handling by the affiliated organization.

QCan I bring my children with me?Do you have childcare?

AWe do not have a nursery or waiting area.We are very sorry, but due to the risk of injury from medical equipment, we do not allow children to come to the clinic.

QIs it possible to specify a doctor or a technician in charge?

AWe are sorry, but you cannot specify.

QI have taken a course that does not include an interview. When will I receive the results?

AFor courses that do not include an interview (general health checkup, regular health checkup, women's health checkup, lung cancer checkup, etc.) or for those who canceled the interview on the day, the results will be mailed within about three weeks from the date of the consultation.

About inspection

QAre there any cases when I cannot have an MRI scan?

ABecause MRI examinations use strong magnetic fields, safety standards have been established.● "For those who undergo MRI (Magnetic Resonance Imaging) examination"Please be sure to read in advance.

Q Are there any tests that cannot be taken during menstruation, pregnancy, or breastfeeding?

A〇 During menstruation
If you are menstruating, you cannot take a fecal occult blood test or a cervical cancer screening.A stool sample can be collected from one week before the day of the examination.Submissions at a later date will not be accepted.
〇 During pregnancy
If you are pregnant or may be pregnant, you may undergo X-ray examination (chest X-ray, stomach X-ray, mammography, CT examination), brain dock, gastric endoscopy, and cervical cancer screening. you can't.
〇 When breastfeeding
This may affect the accuracy of breast cancer screening tests. Please contact us for details.

QWhich is better for breast cancer screening, mammography or ultrasound?

AThe Ministry of Health, Labor and Welfare recommends women over the age of 40 to have a mammogram once every two years.In addition, our health checkup center recommends annual ultrasound examinations for all patients.It is recommended that mammography and ultrasonography be performed at the same time, especially for those with dense or non-uniform dense breasts.Please consult with the public health nurse about the contents of the breast cancer screening at the interview on the day of the medical examination.

QI have never had sexual intercourse, do I still need a cervical cancer screening?

AMost cervical cancers are due to HPV infection through sexual contact.The examination may cause pain and bleeding, so we do not recommend cervical cancer screening to those who have never had sexual intercourse.

QCan I have a cervical cancer screening during my period?

AIn cervical cytology, cells from the cervix at the entrance to the uterus are taken and examined under a microscope for abnormally changed cells.If blood is mixed in the cells, the accuracy of the examination decreases and the reliability of the examination results decreases.Since it is desirable to have the examination in a state without bleeding, in principle, we do not accept examinations during menstruation.

QWhich is better, an upper gastrointestinal X-ray examination (barium examination) or an upper gastrointestinal endoscopy (gastroscopy)?

AAn upper gastrointestinal x-ray is performed by moving the body.Upper gastrointestinal endoscopy is recommended for those who have difficulty moving their bodies due to back pain, etc., and for the elderly, as it places a burden on the legs and lower back.If you have any questions, please contact us.
*Upper gastrointestinal endoscopy is optional.Advance reservations are required due to limited seating. (Additional charge of 6,600 yen (tax included) will be charged separately.)
*For safety reasons, we do not perform upper gastrointestinal X-ray examinations (barium) on people aged 80 or older (age on the day of examination).

Other

QCan you handle food allergies?

AA registered dietitian will check the details, so please let us know when you make a reservation or when you come to the reception. We will do our best to help you by removing the food that is causing the problem or replacing it with another food.

QIs Wi-Fi available?

AOur health checkup center provides free Wi-Fi service. Please read the following precautions when using the service.
・ There is no charge for this service, but any paid services on the Internet will be at the user's expense.
- Users must provide the communication devices necessary to use this service.
- We cannot provide any support regarding communication terminal environments or various settings.
- The Health Checkup Center assumes no responsibility for any damage or loss arising from the use of this service.
・Depending on the communication device environment and line congestion, communication speed may be slowed down or connection may be impossible.
- Security measures for devices using this service and important communications are to be carried out at the user's own discretion and responsibility.

QI would like to use my smartphone or tablet inside the building.

APlease make calls in designated areas. Please observe proper etiquette and be careful not to disturb others when using the phone. In addition, to protect the privacy and personal information of patients and staff, our health checkup center prohibits the taking of photographs and videos, as well as recording within the building. If unauthorized filming or recording is discovered, we will check the contents of the film or data and ask you to delete it. Please be careful that if a problem occurs because filmed or recorded data is posted on social media, it is the responsibility of the person who posted it and the person who filmed it, and our health checkup center or corporation will not be held responsible in any way.

QThe building feels cold

AWe diligently adjust the temperature setting in the hall to provide a comfortable environment for medical examinations, but since everyone's sensible temperature is different, blankets and ponchos are also available.Please use freely.

QToo much time left to see a doctor.Can you do it faster?

ARegarding the doctor's interview, in order to further improve the accuracy of the test results, we will explain the results of the medical examination on the day after double-checking the diagnosis such as the chest and stomach X-rays, in addition to the analysis of the blood test.Therefore, it takes about 2 to 3 hours to see a doctor.Thank you for your understanding.

QAfter the examination, can I go out while waiting for the interview?

AYou can go out.After the examination, we will inform you about the approximate time for the interview, so please return to the Health Checkup Center 5 to 10 minutes before.Parking tickets can be processed free of charge up to 2 times.

QAre there any restaurants or shops?

AThere is a restaurant in our health checkup center exclusively for those who are undergoing a medical checkup on the day. Those who have chosen a course that does not include meals can also dine there on the day of their examination. (Advance reservation required)
There is a Family Mart convenience store inside Tsukuba Medical Center Hospital.

QWhat are the payment methods?

AWe accept cash payment or credit card payment.
We accept the following credit cards. (Only cards with a signature on the back and in the name of the customer can be used. In addition, only lump-sum payment for the following month is available.)

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Electronic money such as paypay is not supported.

QI want you to write a medical certificate, what should I do?

AIf you would like a medical certificate, please contact us with the details of the examination so that we can confirm the examination items. Please note that we may not be able to issue a certificate depending on the specified format or the contents of the certificate. After the examination, the certificate can only be issued within three months of the examination date.

QCan I reissue my health checkup record (result report)?

AWe will reissue your tickets for 550 yen (tax included) per copy. Please apply by phone.

QI lost my receipt. Can I have it reissued?

AReceipts cannot be reissued. If you need a reissue of a receipt, we will create a "receipt certificate" to prove that the medical examination fee has been paid. The creation fee is 1 yen (tax included) per receipt. Please apply by phone.●About applying for a receipt certificate